Terms and Conditions

Terms and Conditions for Man and Van West Brompton

These Terms and Conditions set out the basis on which Man and Van West Brompton provides man and van, removal, transport and related services. By placing a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "We", "us" and "our" refer to Man and Van West Brompton, the provider of removal and transport services.

1.2 "You" and "your" refer to the customer making the booking or any person on whose behalf a booking is made.

1.3 "Services" means man and van, removals, transport, loading, unloading, packing, and any other services that we agree in writing to provide.

1.4 "Vehicle" means any van or other vehicle used by us in the provision of the services.

1.5 "Booking" means a confirmed request for our services for a particular date, time and location.

2. Scope of Services

2.1 We provide man and van and related removal services for domestic and business customers within our normal service area and, by agreement, to and from other locations.

2.2 The details of the services to be provided, including the number of operatives, size of vehicle, estimated duration, locations and any special requirements, will be agreed with you at the time of booking.

2.3 We reserve the right to refuse to carry any items that are unsafe, illegal, excessively heavy, or otherwise unsuitable for transport in our vehicles.

3. Booking Process

3.1 You may request a quotation by providing accurate information about the items to be moved, access at each property, floor levels, parking arrangements, and any special handling requirements.

3.2 Quotations are based on the information you supply. If the information provided is incomplete or inaccurate, we may adjust the price or, in serious cases, decline to complete the service.

3.3 A booking is only confirmed when you have accepted our quotation and we have confirmed the date, time and service details. Confirmation may be given verbally or in writing, including electronic communication.

3.4 It is your responsibility to check the booking details carefully and notify us immediately of any errors or changes required.

4. Pricing and Payment Terms

4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the job.

4.2 Unless specifically stated otherwise, quoted prices do not include parking charges, congestion charges, tolls, ferry costs, storage fees or third-party services. These additional costs, where applicable, will be payable by you.

4.3 We reserve the right to request a deposit or advance payment to secure your booking. The amount of any deposit will be advised at the time of booking.

4.4 Payment of any balance due is normally required upon completion of the service, unless otherwise agreed in advance. We may accept various forms of payment, as notified to you at the time of booking.

4.5 If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and may withhold further services until payment is received.

4.6 For business customers with agreed credit terms, payment must be made within the agreed period from the date of invoice. If payment is not received on time, we reserve the right to suspend services and charge interest and administrative fees for late payment.

5. Cancellations, Rescheduling and Waiting Time

5.1 You may cancel or reschedule a booking by giving us reasonable notice.

5.2 If you cancel a booking more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion.

5.3 If you cancel a booking between 24 and 48 hours before the scheduled start time, we may retain part or all of any deposit to cover our administrative and scheduling costs.

5.4 If you cancel a booking less than 24 hours before the scheduled start time, arrive more than 30 minutes late without prior notice, or fail to be present at the agreed start time, we may treat the booking as cancelled on arrival and charge a cancellation fee up to the full quoted price.

5.5 If you wish to reschedule within 24 hours of the booking, this will be subject to availability and may incur additional charges.

5.6 Waiting time caused by delays in gaining access to premises, waiting for keys, incomplete packing, or other factors beyond our control may be charged at our standard hourly rate.

6. Your Responsibilities

6.1 You are responsible for ensuring that:

a. The items to be moved are properly packed, secured and ready for transport, unless we have agreed to provide packing services.

b. Items are clearly labelled where necessary, especially fragile and high-value items.

c. Adequate access is available at each property for the vehicle and operatives, including suitable parking arrangements.

d. All items to be moved are legal, safe and suitable for transport and lifting.

e. You or an authorised representative are present throughout the service to provide instructions and confirm that the move has been completed.

6.2 You are responsible for obtaining any permits or authorisation required for parking or access at loading and unloading locations. Any fines or penalties arising from inadequate permissions may be charged to you.

7. Items Prohibited or Requiring Special Handling

7.1 We do not carry:

a. Illegal or stolen goods.

b. Explosives, flammable substances, or other hazardous materials.

c. Perishable items that require special storage conditions.

d. Animals or live plants unless specifically agreed.

7.2 If you wish to transport high-value items such as jewellery, cash, antiques, or artworks, you must inform us in advance so that appropriate arrangements and any additional charges can be agreed.

7.3 We may refuse to load or transport any item that we reasonably consider to be unsafe, unlawful, or liable to cause damage to the vehicle or other goods.

8. Waste, Disposal and Environmental Regulations

8.1 We operate in compliance with applicable UK waste and environmental regulations.

8.2 We are not a general waste disposal company. We will only remove and dispose of items as agreed in advance and in accordance with relevant regulations.

8.3 We will not collect or dispose of hazardous waste, including but not limited to chemicals, asbestos, medical waste or fuel, and we may decline to remove any items that fall into such categories.

8.4 Where we agree to dispose of items on your behalf, you confirm that you are the owner of those items or have the authority of the owner to arrange their disposal.

8.5 Additional charges may apply for the removal or disposal of bulky items, electrical goods, or other items which require specialist handling or recycling.

9. Our Responsibilities and Liability

9.1 We will exercise reasonable care and skill in providing the services.

9.2 Our liability for loss of or damage to goods, property or premises caused by our negligence or breach of contract is limited as follows:

a. We will not be liable for any loss or damage unless it is reported to us as soon as reasonably practicable and, in any event, within 7 days of the service being completed.

b. Our total liability for any claim arising from a single booking will not exceed the total price paid or payable for that booking, unless otherwise required by law.

9.3 We will not be liable for:

a. Normal wear and tear, or minor scuffs, marks or scratches arising from handling and transport.

b. Damage to items that are not adequately packed, protected or labelled as fragile, unless we have packed them.

c. Damage to the internal workings or mechanical parts of electrical or electronic goods, unless there is clear evidence of external physical damage caused by us.

d. Loss of or damage to items of exceptional value, including but not limited to jewellery, antiques, artworks or important documents, unless specifically declared and agreed in writing prior to the move.

e. Any loss or damage arising from circumstances beyond our reasonable control, including but not limited to adverse weather, road closures, traffic delays, accidents not caused by us, or acts of third parties.

9.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of data, or loss of opportunity.

9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

10. Insurance

10.1 We maintain appropriate insurance cover for our vehicles and operations as required by UK law.

10.2 It is your responsibility to ensure that your own contents or business insurance provides adequate cover for your goods during loading, transport and unloading.

10.3 If you require additional insurance cover for specific items or for the full value of your goods, you should arrange this with your insurer prior to the move.

11. Access, Property Damage and Parking

11.1 You are responsible for ensuring that there is adequate access to the property for the vehicle and operatives, including safe entry routes, clear hallways and staircases, and any necessary permissions.

11.2 We are not responsible for damage to driveways, surfaces or grounds that are unsuitable for the weight or type of vehicle used, where we have been directed by you or your representative to drive or park.

11.3 You must inform us in advance of any parking restrictions or limitations. If we receive parking penalties or charges as a result of following your instructions, you may be responsible for reimbursing these costs.

12. Delays and Force Majeure

12.1 We will use reasonable efforts to arrive and complete the service at the agreed times, but timings are estimates and are not guaranteed.

12.2 We are not liable for delays or failure to provide the services due to events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, strikes, extreme weather, or other force majeure events.

12.3 If a delay occurs, we will keep you informed where reasonably possible and will complete the service as soon as is practicable.

13. Complaints

13.1 If you are dissatisfied with any part of our service, you should notify us as soon as possible so that we have an opportunity to resolve the issue.

13.2 Any complaint relating to loss or damage to goods or property must be reported within 7 days of completion of the services, providing full details and any supporting evidence.

13.3 We will investigate complaints promptly and aim to reach a fair resolution in accordance with these Terms and Conditions and applicable law.

14. Data Protection and Privacy

14.1 We will collect and use your personal information only for the purpose of providing our services, handling your booking, processing payments, and managing any follow-up or aftercare.

14.2 We will take reasonable measures to keep your personal information secure and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or with your consent.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any changes to the agreed services or price after booking must be confirmed by mutual agreement, which may be recorded in writing or electronically.

16. Severability

16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, are governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the services.

By confirming a booking with Man and Van West Brompton, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.



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Get the quality man and van West Brompton service you deserve

If you are looking for a man and van service to help you with your move, there is no one who can offer you a better service than us. Our years of experience and expertise have enabled us to expand our services to ensure that you get the best moving experience at extremely reasonable prices. Our movers are extremely friendly and accommodating of all your requests. So just speak to one of our experts over the phone and let us know what you need. Our man and van West Brompton will give you the best prices in SW10 for the ideal moving solution for you!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van West Brompton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 39A Tranmere Rd
Postal code: SW18 3QH
City: London
Country: United Kingdom

Latitude: 51.4413560 Longitude: -0.1848970
E-mail:
[email protected]

Web:
Description: We ensure that hiring our man and van services in West Brompton, SW10 will save you time, efforts and money! Call us and learn more about us!
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