Terms and Conditions for Man And Van Westbrompton
These Terms and Conditions set out the basis on which our man and van service is provided. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. The wording below applies to all removals, collections, deliveries, and related services supplied under the Man And Van Westbrompton name, whether the job is a small single-item move or a larger transport arrangement. For clarity, references to “we”, “us”, and “our” mean the service provider, while “you” or “the customer” means the person requesting the service.
Our aim is to deliver a reliable man and van Westbrompton service that is professional, fair, and transparent. These terms are designed to protect both parties and to reduce misunderstandings about the scope of work, payment, access, timing, and responsibility for goods. If anything in the booking summary, quotation, or job description differs from these terms, the written quotation or confirmed job details will usually take priority, provided that they do not conflict with applicable law.
The customer is responsible for ensuring that all information supplied during the enquiry and booking process is accurate and complete. This includes the type and quantity of items, collection and delivery addresses, access conditions, parking restrictions, stair access, lift availability, and any items that require special handling. If the details change before the move date, the customer must tell us as soon as possible so we can reassess the booking and, where necessary, revise the quotation, schedule, or vehicle requirement.
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job and issued a clear confirmation. Confirmation may include the agreed date, estimated time, scope of work, vehicle type if relevant, and price basis. We reserve the right to decline a booking where the job is unsuitable, unsafe, outside our operating capacity, or likely to breach road safety, parking, or legal requirements. A confirmed booking creates an agreement between us and the customer, subject to these terms.
For all Man And Van Westbrompton services, the scope of work is limited to the items and tasks described in the booking confirmation. Unless expressly agreed in writing, we do not guarantee disassembly, reassembly, packing, unpacking, specialist handling, appliance disconnection, or moving items that require technical expertise. Any additional work requested on the day may be accepted at our discretion and may incur extra charges. The customer should ensure that all goods are ready for loading at the agreed time unless a separate packing or preparation service has been arranged.
Timing is estimated and not guaranteed unless we state otherwise. While we will make reasonable efforts to arrive on time, delays may occur due to traffic, weather, road closures, access problems, prior jobs overrunning, or circumstances outside our control. If the job is time-sensitive, the customer must tell us before booking so that we can decide whether we can reasonably accommodate the request. We are not liable for consequential loss arising from reasonable delays, except where the law requires otherwise.
Payment terms will be agreed during booking and confirmed in writing where possible. Unless otherwise stated, payment is due on completion of the service or at another time specified in the booking confirmation. We may require a deposit or advance payment for certain bookings, particularly where the job is large, involves third-party costs, or is scheduled for a peak period. Deposits are used to secure the booking and may be non-refundable where cancellation occurs in line with the cancellation terms below.
We accept payment methods that are notified to the customer in advance. Where card payment, bank transfer, or cash is accepted, payment must be made in full without deduction or set-off unless required by law. If an invoice is issued, payment must be made by the deadline stated on the invoice. Late payment may result in reasonable administrative charges, interest where permitted by law, and the suspension of future bookings until outstanding sums are settled. The customer is responsible for all bank charges or fees imposed by their own payment provider.
Any quotation is based on the information supplied at the time and on the assumption that the job can be completed without material variation. If the job takes longer, requires extra labour, involves more items, or needs additional mileage, parking charges, waiting time, or disposal fees, we may revise the price accordingly. Where possible, we will explain any change before proceeding. By using our man and van service, the customer agrees that reasonable extra charges may apply where the original booking details were incomplete or inaccurate.
Cancellations and amendments must be requested as soon as possible. If the customer needs to cancel or reschedule, we ask that notice is given in writing or by the method used to make the booking. The amount refundable, if any, depends on how much notice is given, whether costs have already been incurred, and whether we can reallocate the time slot. For bookings cancelled at short notice, we may retain some or all of any deposit to cover lost time and administrative costs, subject to consumer law.
If we have already started travelling to the collection point, or if a cancellation is made after we have arrived, we may charge a call-out fee, waiting fee, or the full agreed minimum charge if the booking cannot reasonably be completed due to the customer’s actions or omissions. Rescheduling is subject to availability and may require a revised quotation. We reserve the right to cancel or refuse a job where access is unsafe, payment terms are not met, the load exceeds what was agreed, or circumstances make completion unlawful or impracticable.
If we need to cancel or postpone a booking due to unforeseen circumstances, we will notify the customer as soon as reasonably practicable and aim to offer an alternative date or a refund of any prepaid amount for the affected portion of the service, where applicable. We are not responsible for indirect losses caused by cancellation or delay, such as missed appointments, lost earnings, or third-party charges, unless liability cannot lawfully be excluded. This does not affect rights that cannot be limited under UK consumer legislation.
Our liability is limited to the reasonable care and skill expected of a professional removal and transport provider. We will take reasonable steps to protect goods during loading, transit, and unloading, but the customer acknowledges that moving items involves inherent risks. Unless we have agreed to provide packaging or specialist handling, the customer remains responsible for ensuring that items are suitably packed, protected, and labelled. We are not liable for loss or damage caused by items being inadequately packed, inherently fragile, defective, or unsuitable for transport.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law. Subject to that, we are not liable for loss of profit, business interruption, loss of opportunity, loss of goodwill, or any indirect or consequential loss. Where we are found legally responsible for loss or damage to goods, our liability will usually be limited to the lesser of the actual proven loss and the relevant insurance or contractual cap, unless otherwise required by law.
Customers must be present, or must appoint an authorised representative, at collection and delivery unless agreed otherwise. The customer should inspect goods at the earliest practical opportunity after completion of the service and notify us promptly of any alleged damage or missing items. Failure to do so may affect the ability to investigate the matter. Any claim must be supported by reasonable evidence, such as photographs, item descriptions, purchase details, or other records that show the condition and value of the item before the move and after the alleged incident.
We reserve the right to refuse to move items that are illegal, dangerous, unhygienic, excessively heavy without prior agreement, or likely to cause injury or damage. This includes, without limitation, hazardous substances, firearms, explosives, unstable chemicals, live animals, perishable waste, or items that require a licence or specialist transport unless suitable arrangements have been made in advance. The customer must tell us if any item is especially valuable, fragile, or unusually difficult to handle so that we can assess whether the service is appropriate.
Waste regulations apply to any rubbish, unwanted items, or disposal work requested as part of the service. We will only transport or dispose of waste in accordance with applicable UK law, including rules on duty of care, correct classification, and use of authorised facilities. The customer must not ask us to dispose of controlled waste, hazardous waste, electrical waste, or bulky items in a way that breaches environmental rules. If waste is being removed, the customer is responsible for declaring its nature accurately so that the correct handling method can be used.
Where waste collection or disposal is included, the customer remains responsible for ensuring that the waste is lawfully owned or otherwise authorised for removal. We may ask for details about the contents of the waste, and we may refuse any load that appears contaminated, hazardous, or inconsistent with the information given. Any extra charges relating to landfill, recycling, transfer, or specialist disposal may be passed on to the customer where such costs were not included in the original quotation. We do not accept responsibility for penalties arising from false, incomplete, or misleading waste descriptions supplied by the customer.
Customers must provide safe and reasonable access to the collection and delivery locations. This includes arranging parking where necessary, obtaining permissions for entry if required, and ensuring that pathways, stairs, and doorways are suitable for the planned move. If parking restrictions, security controls, or access barriers prevent completion, we may charge for waiting time, abortive travel, or additional labour. The customer is also responsible for ensuring that the premises are safe for our staff and that pets, children, and bystanders do not create a hazard during loading or unloading.
If the customer asks us to move items beyond the agreed address, into multiple properties, or between floors not stated in the booking, we may treat this as an additional service and charge accordingly. Our team may refuse to carry out any instruction that is unsafe, unlawful, or beyond the reasonable scope of a Westbrompton man and van booking. The customer agrees that our staff may make practical decisions on the day regarding lifting methods, load distribution, and the order in which items are moved, provided those decisions are made reasonably and professionally.
All goods remain at the customer’s risk once they have been collected, except where loss or damage is caused by our proven negligence or breach of contract. We recommend that customers arrange suitable insurance for valuable or irreplaceable items, particularly antiques, electronics, artwork, and sentimental belongings. If the customer requests that we handle such items, the responsibility for declaring their nature and any special precautions lies with the customer. We may decline to transport high-value items unless prior arrangements are made in writing.
Any delay in unloading caused by the customer, such as delayed access, waiting for keys, or incomplete arrangements at the destination, may result in additional charges. If delivery cannot be completed because the customer is unavailable, unreachable, or refuses delivery, we may store the goods temporarily at the customer’s risk and cost, or return them to a depot or agreed location if practical. Additional transport, storage, administration, or redelivery costs may be charged to the customer where the failure is not caused by us.
We may subcontract or delegate any part of the service to suitably qualified third parties, provided that the level of service remains reasonable. However, we remain responsible for the proper performance of the service in accordance with these terms, subject to any lawful limitations. Any materials supplied by us, such as blankets, straps, or protective covers, remain our property unless otherwise stated, and must be returned if requested. The customer must not tamper with equipment or load-securing systems provided for the move.
Complaints and disputes should be raised promptly so that we can investigate while the relevant facts are still available. We may request photographs, receipts, a job reference, or a written description of the issue. We will review complaints in good faith and aim to respond within a reasonable time. If a dispute cannot be resolved informally, the parties should first consider negotiation or another lawful form of alternative dispute resolution before starting court proceedings, where appropriate and available.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will normally apply to that booking unless a later change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will be treated as a waiver of that right.
The customer may not transfer or assign their rights or obligations under the booking without our written consent. We may transfer our rights and obligations where this does not materially reduce the customer’s rights under the agreement. Nothing in these terms creates a partnership, agency, or employment relationship between the customer and us. The service is provided only for the purposes described in the confirmed booking and not for any unrelated use or reliance.
Governing law and jurisdiction: These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. By booking and using the Man And Van Westbrompton service, the customer agrees that this legal framework applies to the agreement and to any claim, dispute, or interpretation of these terms.