Terms and Conditions for Man And Van Westbrompton
These Terms and Conditions set out the basis on which Man And Van Westbrompton provides removal, transport, delivery, loading, unloading, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms. Please read them carefully before confirming any service. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf.
These conditions are intended to create a clear and fair framework for the use of our Westbrompton man and van services. They apply to domestic and commercial bookings unless a separate written agreement states otherwise. If any part of these terms is found to be unenforceable, the remaining parts will continue to apply in full.
The scope of our service may include furniture removals, single-item transport, multi-item moves, collection and delivery, and labour-only assistance. The exact service details will be confirmed at the point of booking. We reserve the right to decline any job that appears unsafe, unlawful, or outside the scope of our operational capacity.
1. Booking Process
All bookings for man and van Westbrompton services must be made through an agreed booking method and are subject to availability. A booking is only considered confirmed once we have accepted the request and, where required, received any deposit or advance payment. We may ask for details such as collection and delivery addresses, access conditions, inventory, preferred dates, time windows, and any special handling requirements.
It is your responsibility to provide complete and accurate information during the booking process. This includes the size and weight of items, the presence of stairs or lifts, parking constraints, and any items that may require dismantling or additional labour. If the information provided is incomplete or incorrect, we may adjust the price, alter the vehicle or team size, or refuse to proceed until revised terms are agreed.
We aim to allocate resources based on the information received at the time of booking. If the scope of work changes after confirmation, for example if additional items are added or access becomes more difficult, the service may require extra time or cost. Any revised quotation will be based on the new requirements and must be accepted before the additional work is carried out.
Booking Confirmation and Customer Obligations
Once the booking is confirmed, we may provide a summary of the agreed service, including the date, time, and estimated charges. It is your responsibility to check the confirmation carefully and notify us promptly of any errors. If you fail to do so, we will rely on the information recorded in our booking system or written confirmation.
We may also require you to ensure that an authorised person is present at both collection and delivery points. That person must have the legal authority to release goods, confirm completion, and make decisions where necessary. If no authorised person is available, waiting time charges, rescheduling fees, or cancellation charges may apply.
Where access to a property requires permits, building approval, concierge arrangements, or parking permissions, you are responsible for obtaining them unless we have expressly agreed in writing to arrange them. Man and van services Westbrompton are often time-sensitive, and delays caused by missing permissions may affect the job price and completion time.
2. Payments and Charges
All prices are normally quoted in pounds sterling and may be based on an hourly rate, a fixed rate, or a combination of both. Any quotation provided before the job is subject to confirmation following review of the full details. Unless stated otherwise, prices do not include additional charges such as tolls, parking fees, congestion charges, waiting time, road restrictions, or disposal costs.
Payment terms will be explained at the time of booking. We may require a deposit, a partial prepayment, or full payment in advance for certain services. In some cases, payment may be due immediately upon completion of the service. We accept only the payment methods we specify at the time of booking or invoicing.
If the job takes longer than anticipated due to customer-related factors, such as poor access, inaccurate descriptions, unprepared items, or delays in receiving instructions, additional charges may apply. Likewise, if extra labour, packing materials, or vehicle space is required, we may charge accordingly. Our team will aim to explain any material change before continuing, where this is reasonably practical.
All invoices must be settled by the due date stated. Late payment may result in reasonable recovery action, including administrative charges and interest where permitted by law. We reserve the right to suspend future work, retain goods only where legally permitted, or refuse further services to customers with outstanding balances.
3. Cancellations, Rescheduling, and Waiting Time
You may cancel or reschedule a booking, but you must give notice within the relevant timeframe provided at confirmation. Cancellation charges may apply depending on how much notice you give and whether we have already allocated staff, vehicle time, or other resources. Short-notice cancellations are likely to incur a fee to cover our preparation and lost availability.
If you need to change the date, time, or scope of the service, you should contact us as soon as possible. We will try to accommodate changes, but availability cannot be guaranteed. A rescheduled job may be treated as a new booking if the original slot cannot be reassigned. Any deposit already paid may be transferred to the new date at our discretion, subject to availability and unchanged service details.
If we arrive at the agreed time and cannot start the job because access is blocked, keys are unavailable, parking is not arranged, or no authorised person is present, waiting time may be charged. If the delay is excessive or the job cannot proceed, we may treat the booking as cancelled by you and apply the relevant cancellation fee.
We also reserve the right to cancel or suspend a booking where there are safety concerns, illegal instructions, severe weather, vehicle restrictions, staff unavailability caused by circumstances beyond our control, or any circumstance that would make the service unsafe or impracticable. In such cases, we will aim to offer a revised date or refund any amount due in accordance with these terms and applicable law.
4. Liability and Property Handling
We will exercise reasonable care and skill when handling goods during man and van services in Westbrompton. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or failure to use reasonable care. We are not responsible for pre-existing damage, wear and tear, items that are already fragile or unstable, or damage caused by hidden defects in the goods themselves.
Where you pack or prepare items yourself, you are responsible for ensuring they are suitable for transport. Unless we have expressly agreed to pack or wrap items, we do not accept liability for damage arising from inadequate packaging, insecure loading requested by the customer, or items that were not properly protected. Delicate, antique, high-value, or specialist items should be declared in advance so that appropriate arrangements can be discussed.
Our liability will not extend to loss of data, software, digital files, or business interruption unless such liability cannot lawfully be excluded. We are also not liable for consequential or indirect loss, including lost profits, missed appointments, or loss of opportunity, except where such exclusion is prohibited by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Where goods are moved by our team, you must ensure that they are legal to transport and do not contain prohibited items. We may refuse to handle items that are dangerous, improperly declared, or reasonably believed to be unlawful. If you fail to disclose hazardous conditions or restricted items, you may be responsible for any resulting loss, damage, or cost.
5. Waste Regulations and Prohibited Items
Our service may include the removal or transport of unwanted items, but all waste handling must comply with UK waste law. You are responsible for ensuring that any items presented as waste are accurately described and lawfully transferable. We may ask for clarification where items appear to be controlled waste, commercial waste, electrical equipment, or anything requiring special disposal arrangements.
Where we agree to remove waste, you must ensure that the waste is not hazardous unless we have expressly agreed in writing to handle it and are legally permitted to do so. Hazardous items may include chemicals, oils, paints, solvents, asbestos, clinical waste, gas bottles, batteries, pressurised containers, and other regulated materials. We reserve the right to refuse any item that could create health, safety, environmental, or licensing concerns.
Under the relevant waste regulations, waste transfer must be handled responsibly and only by authorised parties where required. If we provide disposal or waste removal as part of the service, we may issue a waste transfer note or similar documentation where appropriate. You agree to cooperate with any lawful request for information about the origin, type, or quantity of waste.
It is a customer obligation not to present stolen, counterfeit, contaminated, or illegally dumped goods for transport or disposal. If there is any reason to believe that items are unlawful or improperly sourced, we may decline the service and, where necessary, notify the relevant authorities. You will be liable for any fines, penalties, clean-up charges, or third-party claims arising from inaccurate declarations or unlawful disposal instructions.
6. Customer Responsibilities
You must ensure that all items are ready for collection at the agreed time, suitably packed where required, and accessible for safe lifting and loading. If items are to be dismantled, reassembled, or moved from upper floors, the relevant instructions must be given in advance. Please note that our team may refuse to move items that are too heavy, unsafe, or impossible to transport without specialist equipment.
You are responsible for removing personal valuables, cash, medicines, confidential documents, and fragile contents from furniture or boxes before the move, unless otherwise agreed in writing. We do not open sealed packages or inspect contents unless required for safety, legal compliance, or to complete a pre-agreed service. Any items left inside drawers, cupboards, or appliances remain your responsibility.
We may rely on your instructions during loading and delivery. If you direct our team to place items in a certain location, carry them in a particular manner, or ignore a safety recommendation, you accept responsibility for the consequences unless the instruction is unreasonable or unlawful. Our staff may stop work if they believe instructions would create danger or property risk.
7. Delays, Force Majeure, and Service Interruptions
We will use reasonable efforts to keep to the agreed schedule, but times are estimates and may be affected by traffic, weather, road closures, vehicle breakdowns, or other unforeseen events. We are not liable for delay caused by events beyond our reasonable control. Where a delay is expected, we will aim to notify you and provide a revised timeframe.
If an event outside our control prevents us from completing the service, we may suspend, postpone, or cancel the booking without liability for indirect losses. Such events may include fire, flood, strike action, accidents, pandemic restrictions, government action, or severe disruption to transport networks. Any refund or credit, if applicable, will be limited to the part of the service not provided.
Where a delay is caused by a customer-related issue, including incomplete address details, blocked access, missing keys, or failure to prepare items, we may charge for lost time and re-dispatch costs. Repeated interruptions may result in cancellation of the booking without prejudice to our right to recover reasonable costs already incurred.
8. Complaints and Claims
If you believe there has been an issue with the service, you should notify us as soon as reasonably possible and in any event within a reasonable period after completion. You must provide sufficient detail, including the nature of the issue, the items concerned, and any supporting evidence. We may ask for photographs, invoices, or other documents to help assess the matter.
We will review complaints fairly and may offer a repair, replacement, partial refund, or other remedy where appropriate and legally required. Any claim for damage or loss must be made promptly so that we can investigate while the facts are still fresh. Failure to report an issue in time may affect our ability to verify the claim.
Nothing in these terms prevents you from relying on your legal rights under UK consumer law where applicable. However, our responsibility is limited to the service actually agreed and paid for, and remedies will be assessed in light of the circumstances, the value of the job, and the extent of any proven loss.
9. Governing Law
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any legal proceedings, unless mandatory law provides otherwise. If you are a consumer, this clause does not affect any rights you may have under applicable consumer protection legislation.
By using our Westbrompton man and van service, you confirm that you have read, understood, and agreed to these Terms and Conditions. We may update these terms from time to time, and any revised version will apply to bookings made after the date of publication or notice. Continued use of our service after changes take effect will be treated as acceptance of the updated terms.
These Terms and Conditions are designed to support a transparent and reliable man and van Westbrompton service while balancing customer rights and operational requirements. If any wording is inconsistent with mandatory UK law, that part will be interpreted in the narrowest lawful way, and the rest of the terms will remain valid.